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Frequently Asked Questions

GlobyMall.com is an online shopping mall. GlobyMall’s activity consists of buying and selling products and services through its website. Our confidential, secure and user-oriented platform facilitates the commercial exchange of a wide variety of products between GlobyMall and the customer.

GlobyMall.com is a cybermall with multiple stores and an easy e-commerce platform. The great emphasis of our business activity consists on creating a wide, secure and powerful digital platform connecting buyers and sellers wide-ranging.

We currently accept Cash on Delivery payment, Debit or Credit Card payments and Gift Cards.

First sign into your account, you go straight to your account page and then press the edit button. Therefore, you may update, modify or add to your account details.

Our customer support specialists are always available and ready to help you anytime. For more information please click on the phone button on the left or send us an email on [email protected]

For any complaint against the seller you are kindly asked to contact our Customer Service Team by calling on +961 70422223 or by email [email protected]. All sellers on GlobyMall.com are dedicated to respond to customer’s requests and any seller who doesn’t abide to our Policies will not be tolerated. For any further information, kindly email us at [email protected] or message us on WhatsApp.

Orders & Returns

Primarily you need to sign up and create a new account on the website. Once you have an account, you may be able to surf and window-shop through our website. If you want to purchase any item, you could click on it and follow the instructions step-by-step. Your order will be placed, and you may contact the post office for any further updates.

You will receive an email to inform you that your order has been accepted and proceeded. Please keep on checking your account for your purchases and you may monitor your order online on the website by clicking the Track your order button.

As soon as you place your order, it begins processing in order to be shipped, so you may not make any online changes to your order. You should contact the Customer Service Office to modify or cancel an order before its shipment. If your order has been processed and shipped, you may not change it or cancel it. Please bear in mind that most orders are immediately processed and get into the shipping system directly.

In case you receive a different order please inform us instantly on [email protected] and we will take the necessary measurements by directly re-sending you the correct item and taking back the wrong one. Nevertheless, kindly keep the item received in the same condition and unharmed or damaged.

If you have bought an item and you need to exchange or return it, you have up to 3 days to take the appropriate steps. However, you may only exchange an item if the size doesn’t fit but you may not exchange it with another item. In this case, you can ask for a return in order to purchase a different item.Exchanging or returning an item are subject to the return conditions and exchange policy. If the item satisfies the appropriate conditions, you must keep the item in the same condition, unharmed or damaged.

Shipment

The delivery process usually takes from 2 to 4 working days. We will do our utmost to deliver your orders within this time frame. For further support you may contact our Customer Service Office.

If you are a seller, the post office might call you to arrange a collection time for an item sold. If you are a buyer, you will be contacted by the courier to fix a delivery time for your order. To ensure the delivery of the items in a timely manner, it is very important that you respond to all such calls and respect the times agreed on.

Generally, when an order is delivered the customer must sign a delivery form to confirm the reception of the order. However, if you have paid for the item electronically, you will receive a full refund in case your order was lost. If you have chosen to pay on delivery, then you will not be penalized for an item that has not been delivered and you are not responsible for any charges.

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